Ordering and delivery

Ordering and delivery

When can I expect my order to be delivered? The average delivery time is 5-10 days. This is because our products are delivered directly from the supplier to you. This unique business model allows us to make significant savings on warehousing and transportation costs. We can offer the products at a lower price than our competitors and bear the shipping costs ourselves.

The expected delivery time has passed, where is my order? In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes there can be a slight delay in delivery. You can check the status of your order by clicking the link below: Track order

Some products are missing from my order, what is the reason? As we work with different suppliers, products may be shipped separately. If there are missing items in your order, you will usually receive them after 2-3 days. We apologize for the inconvenience.

How much does postage cost? We temporarily pay the shipping costs for orders. Sometimes we give away a number of FREE items as a promotion. To cover the costs, we charge €6.95 for shipping.

Exchanges and returns.
I am not satisfied with my order, can I return the products? Yes, you can return all orders within 30 days.

I would like to return an item, what should I do? If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition with all tags attached. The product must not show signs of use. A return must always include a tracking code. Shipping is always the responsibility of the sender. Once we receive the returned product in good condition, we will ensure that the purchase amount is credited to your account within 30 days.

Tracking the shipment. Where can I find my Track & Trace code?
On this page you can track your order by entering your email address and order number.

The Track & Trace code does not provide any information, how is that possible? From the moment your package arrives at the carrier, the Track & Trace information is available. Please note that there may be some delay.