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    FAQ

    1: HOW CAN I PLACE AN ORDER?

    To place an order, first go to the product page, which you can reach via the navigation. Then select the desired quantity of the product and click "Add to cart." You will now be redirected to your shopping cart. Now click "Checkout" and follow the indicated steps to place your order.

    2: HOW TO TRACK MY ORDER?

    To track your order, enter the tracking number we've provided on our track and trace page. It may take 1-3 business days to see the status of your order after you have received the tracking number. If you have not received a tracking number from us, please send an email to: info@hike-footwear.com. We will then immediately notify you of your tracking number and the status of your order.

    3: I ACCIDENTALLY ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?

    In this case, please send us an email to info@hike-footwear.com as soon as possible. If your order has already been shipped, we will do our best to correct the error afterward.

    4: HOW LONG DOES IT TAKE TO SHIP?

    Our team works hard to ensure you receive your order as quickly as possible. Due to high demand, delivery times may be longer in some locations. Despite the high demand, your order should usually arrive within 5-8 days after we have received your payment. If you have any questions about your order, please feel free to send us an email at info@hike-footwear.com. We will provide you with accurate information about your order at all times.

    5: WHAT IS THE PROCEDURE FOR RETURNS?

    If you wish to return your order, please visit our return policy page for detailed information on the return procedure.

    6: CANCELLATION TIMEFRAME

    You can cancel your order within 15 minutes after placing it. To cancel, please contact us at info@hike-footwear.com.

    7: IS INTERNATIONAL SHIPPING POSSIBLE?

    Yes, we ship to United States, Canada, New Zealand, Australia and Europe. On request, we can deliver your order to any country. Simply send a request to: info@hike-footwear.com

    8: WHAT ARE THE MATERIALS USED IN YOUR SHOES?

    Our barefoot shoes are crafted with precision and the highest-quality materials to ensure comfort and performance. Here are the key materials used in our footwear:

    • Upper Material: We use premium polyester for the upper part of our barefoot shoes. This material provides durability and a comfortable fit.

    • Sole Material: The sole of our shoes is made from organic rubber, offering excellent grip and flexibility.

    • Winter Shoes: Our winter variants feature the same organic rubber sole for traction, but the inside is lined with a special insole material that combines EVA and cotton wool. This provides extra insulation and warmth during colder seasons.

        
    If you have any other questions that are not answered in our FAQ, please send us an email at info@hike-footwear.com. We will help you as soon as possible.

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